Effective Date: December 30, 2025
Who We Are
Our website address is: http://asolora.com. At Asolora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.
1. Information We Collect
- Information You Provide: When you register as a Buyer or Vendor, we collect personal information such as your name, email address, phone number, shipping and billing addresses, and payment information. We also collect any other information you provide during your interactions on the platform.
- Information Collected Automatically: Technical data including IP addresses, browser type, device information, and usage patterns to improve and secure our services.
- Vendor Information: Vendors provide store, product, and payment information to operate on the marketplace. This data is used to process orders, calculate payouts, and manage compliance. Vendors’ information is shared with service providers only as necessary to perform these functions.
- Comments and Reviews: When users leave comments or product reviews, we collect the information shown in the form, as well as IP address and browser data to help with spam detection. If you use a profile picture via Gravatar, an anonymized hash of your email may be shared with Gravatar. After approval, your profile picture may be visible publicly in the context of your comment or review.
- Media Uploads: If you upload images (e.g., for product listings), avoid including embedded location data (EXIF GPS). Other users may access this data.
2. How We Use Your Information
- To facilitate transactions between Buyers and Vendors.
- To process payments and manage orders.
- To provide customer support and resolve disputes according to the platform’s Terms and Conditions.
- To send marketplace-related communications, including service announcements, important updates, promotions, and sales related to the Asolora platform. Users may opt out of non-essential marketing communications at any time.
- To enhance and personalize your user experience.
- To detect, prevent, and respond to fraud or unauthorized activities.
- To manage comments, reviews, and moderation.
- To comply with legal obligations and enforce platform policies.
3. Information Sharing and Disclosure
- We do not sell your personal information.
- We share information with Vendors and Buyers to complete transactions and support marketplace operations.
- We share data with service providers such as payment processors, tax processors, and shipping partners.
- We disclose information to comply with legal obligations or protect rights and safety.
- Password reset emails may include your IP address for security purposes.
4. Data Security
We implement reasonable safeguards to protect your personal information; however, no method of transmission or storage is completely secure.
5. Your Rights and Choices
- You may access, update, or correct your personal information through your account.
- You may opt out of marketing communications.
- Depending on your jurisdiction, you can request an export of your personal data, request corrections, or request deletion of your personal data. Certain information may be retained for legal, administrative, or security purposes, including compliance with tax and transaction record-keeping requirements.
6. Cookies and Tracking Technologies
Asolora uses cookies and similar technologies to improve user experience. This includes cookies for login sessions, “Remember Me” functionality, and screen display preferences. We also use analytics and site monitoring tools to understand site usage and improve our services. These tools do not track personal information or use cookies. We do not use cookies for advertising purposes. Payment processors may use temporary session cookies strictly to facilitate secure payment transactions, but they are not used for tracking or analytics.
7. Embedded Content from Other Websites
Embedded content (e.g., videos, images, articles) from other websites behaves as if you visited the external site directly. These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.
8. Children’s Privacy
Our platform is not intended for individuals under 18 years old. We do not knowingly collect personal information from children.
9. Data Retention
Comments, reviews, and associated metadata are retained indefinitely to support moderation and follow-up. Personal information for all registered users, including Buyers and Vendors, is stored for as long as the account exists. Users can view, edit, or delete their personal information at any time, except that usernames cannot be changed. Website administrators can also access and manage this information to maintain the platform and support user accounts.
10. International Data Transfers
Personal data may be processed in countries outside your residence, including the U.S., where data protection laws may differ. By using Asolora, you consent to such transfers for the purposes described in this Privacy Policy.
11. Payment and Tax Processing
Payment and tax information may be shared with service providers to facilitate payments, tax collection, and compliance. Personal payment information is never sold or used for marketing. These providers are bound by privacy and security obligations.
12. Changes to This Privacy Policy
We may update this policy periodically. Material changes will be communicated via the platform.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@asolora.com